Providing PC, laptop and computer repair to homes, businesses and offices in E8, E9, E10, E5, Hackney, Dalston, London Fields, Homerton, Hackney Wick, South Hackney, Hackney Marshes, Victoria Park, Leyton, Temple Mills, Upper Clapton, Clapton, Lower Clapton, Stoke Newington and all over East London .

PC desktop and laptop repair service Hackney

When you've got a PC or laptop you come to rely on it for a variety of things - from updating a spreadsheet for work to looking for that dream holiday. There can't be many more frustrating moments than switching on your PC or laptop to find that it's not working.

Modern computers are complicated machines - they need to be able to work not only as a simple word processor but to be able to play the latest computer games, enable you to surf the internet or to play downloaded movies or movies on DVDs.

The variety of components and software needed to enable this multimedia means that occasionally things can go wrong, and it's not always clear what has happened.

If you experience a problem, don't panic - give us a call on 0207 837 4914, explain the symptoms to us and we'll let you know how we can help.

How the service works

• You contact us to explain the symptoms
• We'll visit you at home or at work to make a thorough diagnosis of the problem - if we can fix it there and then we will, otherwise we'll pick the equipment up and take it to our workshop
• Before we start work we'll give you an estimate of how much the repair is likely to cost - at this point you can make a decision to go ahead with the repair or not. If you decide not to, all you'll pay is our first hour charge of £60 + VAT
• If you go ahead with the repair, we'll repair it there and then and if this isn't possible we'll take the equipment away and return it working within 28 days with a full service report
• If we can't repair the equipment, all you'll pay is the first hourly cost

How we price our services

We charge £60 for the first hour of service. During this time the engineer is your for that hour. If your computer problem is diagnosed and repaired before the hour is up, by all means ask your engineer to perform more services up until that hour is complete.

We charge in 1/4 of an hour slots after the first hour so that you do not get charged a complete hour if you don't need that much time. This keeps the cost down for you.

It is always difficult to estimate how long it is going to take to diagnose a problem or eradicate a virus. If it looks as if the time to repair or fix the problem is going to take more than an hour the engineer will give you an estimate of the time to complete the project. We will present you with the most cost effective option. Sometimes, this may be to transfer the data form your hard drive onto another hard drive. It is advisable that you are always on the premises when the engineer is there to enable you to make informed decisions. You will need to sign a completion document upon completion of the work.

Why do you charge per gigabyte for data transfer?

Data is precious. If you lose it, it can be gone forever. Hardware, such as hard drives, are relatively cheap. Transfering data from one device to another takes time. Generally, over a USB connection, it takes around 9 minutes to transfer 1 Gigabyte of data. On an hourly rate that gets very expensive. We therefore charge per Gigabyte of data transfer to make it more cost effective for you. (This charge only comes into effect after the first hour). Recovering and transfering data will often cost significantly more than the device it is stored on.

Once our engineer has started the data transfer process, he or she can show you what to do once the transfer is complete. If you purchase the leads or any other materials used, the engineer can leave your premises. As long as you are comfortable with this arrangement, you can save a significant amount of money. If however you need to call the engineer back, we will charge an hourly rate - this will probably still be cheaper than keeping our engineer at the premises.

Alternatively you can give us a call on 0207 837 4914 for an update on the status of your job by a member of our call centre team. Calls are charged at local rates.

Data recovery service

Sometimes things just don't work out how you'd like them to, and your PC or laptop has finished the end of it's working life...but what happens to your precious files and pictures?

Don't fear, we will recover the data off your hard drive and transfer it to a new external hard drive for you, so that you have complete peace of mind, or back them up to DVD so that you can transfer them to a new PC or laptop.

Our engineer callout service is available to all customers - call 0207 837 4914.

Computer maintenance services Hackney E8 / E9

We can clean and maintain the software on your computer to enable it to run faster or in some cases to run at all! Below is a selection of the services we can perform on your PC or Laptop.

PC health check	Defragment hard disk	Remove temp files
Speed up computer	Remove viruses	Remove spyware & adware
Remove malware	Undelete files	Repair registry
Repair corrupt files	Reinstall windows	Recover documents
Backup files	PC backups	Create user profiles
Firewall installation	Bios problem solving	Fix error messages
Fix blue screen	Virus scans	Remove programs
Computer troubleshooting	Computer servicing	Computer repair